Terms and Conditions

Terms and Conditions


Please read these terms and conditions thoroughly before using the Melted Mind Candles website. Melted Mind Candles provides access to the their website to sell products to you based on the below terms and conditions. You acknowledge and agree to the below terms and conditions by using this website.

PERSONAL INFORMATION

Melted Mind Candles will not use your information other than to contact you about your order OR for promotional material. You can opt out of promotional material at any time, simply by choosing unsubscribe from the email.

You are responsible for the personal information that is entered on the website, if any of that information is incorrect, please contact Melted Mind Candles via our Contact Us Page.

Melted Mind Candles will not sell or use your information for any other purpose than mentioned above.

PRIVACY POLICY

All information provided to Melted Mind Candles is confidential. All your personal details will not be used in an unauthorized manner and will never be provided to outside parties other than USPS or a courier for delivery of your goods.

Our website does not retain specific payment information, only you have access to this at the time of purchase

PRICE

We reserve the right to change these prices at any time, however once you place your order – that price is fixed.

Although Melted Mind Candles does not accept responsibility for incorrect orders or selections made by you, please contact us immediately if you happen to make an incorrect order. We are happy to discuss a change, if we have not already made your products.

LIABILITY & PRODUCT USE

All our candles have warning labels on them. They provide you with safety and care guidelines. Melted Mind Candles are not responsible for the way you use our products or any loss or damage they may cause.

Melted Mind Candles test all our products stringently and in varying environments. However, we cannot test for everything and cannot guarantee performance and accuracy in every instance. All time frames provided for our products are from our own testing, however these may vary in other environments or use outside of our guidelines.

SHIPPING & AVAILABILITY

Melted Mind Candles endeavors to update stock availability on the website regularly, however in the event that an item is out of stock we will contact you immediately with an alternate option. If that option is not suitable, we will provide a refund.

We utilize USPS for shipping in the USA. We prefer to ship via a USPS, therefore PO Boxes are discouraged.

We aim to ship all orders within 3 working days. However, all candles are made to order. Soy wax products require curing time, therefore orders that contain either of these products means your entire order will not be shipped for an additional 5-7 days on top of the standard 3 days. If you require an urgent shipment, please contact Melted Mind Candles via our Contact Us Page. Note, we do not dispatch orders on weekends or public holidays.

Melted Mind Candles does not take responsibility for goods once they leave our premise. We use USPS for our shipping and provide tracking numbers for every order. We will be happy to assist in tracking your parcel from our end with USPS, but we have no control over how long the order will take to arrive.

RETURN POLICY

As we make all candles to order, cancellations can only occur if the product has not already been made. If your order has not been made or does not contain hand made products, please contact us immediately if you wish to cancel. We do not accept cancellations if the product has been made or, if no hand made products are included – if they have been dispatched. If you wish to cancel your order, it is important that you contact us as soon as possible via our Contact Us Page.

If products are damaged in transit, you will need to contact Melted Mind Candles via our Contact Us Page and include detailed photos showing the damage. The email will need to be sent within 24 hours of receiving the goods. We reserve the right to request further more detailed photos, or request the return of the damaged product (at your expense). Once we (Melted Mind Candles and you, the customer) have discussed the damaged goods and agreed on the damage – we will resend the exact same product to you.